Shipping & Returns

Thoughtfully made, carefully packed, and sent from Feathered Pines Farm. Because our collection includes both in-stock and made-to-order products, processing time depends on the items you choose.

In-stock and made-to-order items

Please review each product listing for its current processing estimate. An item marked in stock may be ready to pack, while certain scents, formats, quantities, and custom selections are made after your order is placed. Availability does not always mean an item is ready for immediate shipment.

Where a listing states a 3–5 day processing time, that is the time needed before shipment—not the time in transit. Any product-specific timeframe shown when you order applies to that item.

Wickless candles

Wickless candles are made to order. Please allow four additional days beyond the applicable candle processing time. Contact us before ordering to confirm the scent, availability, and purchase arrangements.

Orders with different processing times

Orders containing both ready-to-ship and made-to-order items will generally ship together when every item is ready. If you need an item sooner or would like to discuss separate shipments, email us before ordering. Additional shipping charges may apply to a separate shipment.

Shipping rates and delivery

Available shipping destinations, methods, and charges are shown at checkout. Carrier delivery estimates begin after your order ships and are separate from our processing time. Delivery dates are estimates and can be affected by weather, holidays, and carrier delays.

Tracking information will be sent to the email address provided with your order when available. If a shipment appears delayed or missing, contact us so we can help investigate with the carrier.

Address changes and order changes

Please check your shipping address before completing checkout. Contact us as soon as possible if a correction or cancellation is needed. We cannot guarantee changes after packing or shipment, or cancellation of a made-to-order item once production has begun. We will explain any available options before proceeding.

Questions about timing

If your purchase is for a gift or a specific date, contact sales@featheredpinesfarm.com before ordering. We can confirm the current estimate for your selections. If an unexpected production delay affects your order, we will contact you with an update.

Farm & Aviary

Live birds and eggs are handled by direct inquiry only. Availability and pickup or other arrangements are confirmed separately; the standard online-store shipping process does not apply.

Returns & Refunds

We want you to feel good about what you bring home from Feathered Pines Farm. Please read the details below before requesting a return.

14-day returns

Unused, unopened, ready-to-ship items may be returned by requesting approval within 14 days of delivery. Items must be in their original packaging and in the same condition received. Please include your order number or proof of purchase.

To start a return, email sales@featheredpinesfarm.com. We will provide return instructions and the return address after approval. Please do not send items back without contacting us first.

Return shipping

Customers are responsible for return shipping on eligible change-of-mind returns. Original shipping charges are not refunded for these returns. We recommend a trackable shipping service and careful packaging.

Made-to-order items

Products made specifically after your order is placed, including made-to-order wickless candles and custom selections, are final sale and cannot be returned because of a change of mind or scent preference. This exception applies to items identified as made to order in the product listing or confirmed with you before purchase. It does not prevent us from resolving a damaged, defective, or incorrect order.

Opened or used products

We cannot accept change-of-mind returns of products that have been opened, used, burned, warmed, sprayed, or otherwise tested. Fragrance preferences are personal, so please review scent descriptions and ask us for guidance before purchasing.

Damaged, defective, or incorrect items

Please inspect your order when it arrives and contact us promptly if something is damaged, defective, or incorrect. Email your order number, a description of the issue, and photos of the product and packaging when possible. Keep the item and packaging while we review the issue. We will work with you on an appropriate replacement, refund, or other resolution. You will not be charged return shipping when a return is required because we sent an incorrect or defective item.

Refunds

We will notify you after receiving and inspecting an approved return. Approved refunds are issued to the original payment method within 10 business days of inspection. Your bank or payment provider may need additional time to post the credit. Contact us if you have not received an expected refund.

Your rights

This policy does not limit any rights or remedies that cannot be excluded under applicable consumer law.